EXCHANGE POLICY

We have a 5-day exchange policy, which means you have 5 days after receiving your item to request a exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Policy Is Not Available 

To start a exchange, you can contact us at webshop@maisonrunway.com or Via Whatsapp on +9613786611

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items, accessories or gift cards.